frequently
asked
questions
frequently
asked
questions
School Groups & Tours FAQ's
To assist you with the initial stages of planning your school's tour, we have compiled a range of frequently asked questions. If you do not find what you are looking for here, please reach out to one of our dedicated consultants.
What types of group tours does Gullivers organise?
We specialise in educational and special interest group travel for schools, clubs, and organisations. Our tours focus on music, sport, culture, history, language and literature, and are offered both domestically and internationally.
Can tours be customised?
Absolutely. Every itinerary is tailored to suit the group’s goals, interests, and budget. We work closely with teachers, coaches, or group leaders to design a program that balances educational outcomes, fun, and meaningful experiences.
What benefits can a student gain from an overseas tour?
Travelling abroad can have a significant impact. It helps students to:
- See the world from new perspectives through different cultures and lifestyles
- Build confidence and independence by navigating new environments, transport systems, and social situations
- Develop problem-solving skills, resilience, curiosity, and flexibility
- Grow cultural awareness and empathy through real-world experiences
Can tours combine educational and leisure activities?
Yes. Many itineraries are designed to balance curriculum-linked experiences with cultural, recreational, and sightseeing opportunities.
Can performances, competitions, or workshops be arranged for our music or sports group?
Yes. For music groups, we can arrange concerts, masterclasses, workshops, and cultural exchanges. For sports teams, we can organise matches, training sessions, and visits to professional clubs or facilities.
Can you assist with planning future tours?
Absolutely. Many schools and clubs return annually or biannually, and we’re happy to assist with long-term planning.
How does the booking process work?
Begin by submitting our online New Tour Enquiry Form. Once received, you’ll be allocated a dedicated Gullivers tour consultant who will prepare a detailed proposal and quote. A deposit is required to secure the booking, with subsequent payments scheduled according to the tour’s booking conditions.
When should we book our tour?
We recommend booking at least 12 months in advance for both international and domestic tours, particularly for large groups or peak travel periods.
Can we use our own booking forms?
We understand schools often have their own approval processes. However, all participants (students and teachers) must complete the Gullivers online booking form. This ensures agreement to our terms and conditions and allows us to collect the essential information needed to manage the tour effectively.
Can we change our flights separately to the group’s flights?
This depends on the airline booked for the group tour. If you’re considering making changes, please first seek approval from your school or club and then contact Gullivers to discuss what may be possible.
Is a land-only option available?
In some cases, yes. Please approach your school or club first, as some institutions do not permit changes for duty of care reasons.
What is included in the tour price?
Most tours typically include flights, accommodation, local transport, guided activities, entry fees, and the majority of meals. Each quote clearly outlines inclusions and any optional extras.
How many meals are included – and is this the best option for your tour?
Meal inclusions vary by tour. Some groups prefer all meals included for convenience, while others enjoy flexibility to purchase meals locally. In many destinations, buying meals on the spot can be cost-effective and offer greater variety. We’ll help you strike the right balance.
Group booking – does it mean it’s discounted?
Group fares don’t automatically guarantee lower prices. However, they do offer benefits such as flexible name changes (up to a certain date), securing fares with a deposit, and delaying full payment until closer to departure.
Are passport copies required?
Yes. We require a copy of each traveller’s passport to ensure ticket names match passport details. Airline fees may apply if changes are required after tickets are issued.
Is group seating available?
We make every effort to seat groups together. However, depending on the airline, group seating may only be confirmed at airport check-in.
Can we change flights separately to the group booking?
This depends on the airline and ticket conditions. Always seek approval from your school or club before making any changes.
Do you assist with risk assessments and school documentation?
Yes. We provide guidance to support your school’s risk assessment and approval processes.
Are tour leaders provided?
Tours are generally led by teachers or club organisers. Where required, we can arrange experienced local tour managers or coordinators who are available 24/7 during the tour.
What travel insurance is recommended?
Gullivers recommends comprehensive travel insurance for all participants, covering medical expenses, trip cancellation, and baggage loss. We offer travel insurance through NIB, available via the Gullivers website.
What if a participant is unable to travel?
Cancellation and refund conditions depend on timing and airline or supplier policies. All terms are clearly outlined in the booking conditions.
Are dietary or medical requirements accommodated?
Yes. We collect this information prior to travel to ensure dietary needs and medical conditions are managed appropriately.
Can parents or other family or school community members join the tour?
This is determined by the school or organisation. Please check directly with them regarding participation.
Is post-tour feedback provided?
Yes. We actively encourage feedback from teachers, group leaders, and participants to help us continually improve our programs.
Tours FAQ's
To assist you with the initial stages of planning your tour, we have compiled a range of frequently asked questions. If you do not find what you are looking for here, please reach out to one of our dedicated consultants.
How do I make a tour booking?
Some of our tours can be booked and paid for instantly online. For others, simply submit an enquiry and one of our consultants will contact you to learn more about your travel plans and guide you through the booking process.
Can I customise my package?
Tours are generally fixed and must be completed from start to finish. However, pre and post tour nights may be requested, and in some cases airline travel can be arranged separately. Please contact events@gullivers.com.au with your request and we’ll advise on what may be possible.
Do you offer payment plans?
Please refer to the event specific Terms and Conditions.
What payment methods do you accept?
Major Credit Cards and Bank Transfer.
Is my deposit or payment refundable?
Refunds are subject to the event specific Terms and Conditions.
What is your cancellation policy?
Cancellation policies vary by tour or event. Please refer to the relevant Terms and Conditions.
What happens if the event or tour is postponed or cancelled?
Please refer to the event specific Terms and Conditions for details on postponements or cancellations.
Do you provide travel insurance?
Gullivers can assist with information about NIB Travel Insurance. The Australian Government strongly recommends having travel insurance for all domestic and international travel. We suggest arranging cover as soon as you’ve booked and made any payments toward your trip.
For more details, please visit our Travel Insurance page.
What documentation is required for international travel?
Travel requirements vary depending on your destination. For the most up to date and accurate information, we recommend visiting the Australian Government’s Smartraveller website. This is the best place to check destination advice and ensure you have the correct documents before travelling.
When will I receive my documentation?
Tour documentation is usually distributed via email. In most cases, you’ll receive your documents at least two weeks prior to departure. Where special event tickets are included, these may be delivered electronically closer to departure, depending on the event provider’s policies.
Can you assist with special needs and accessibility?
We prioritise accessibility and inclusion wherever possible. If you have specific requirements such as mobility support, dietary needs, or other assistance, please contact us at least 60 days prior to departure. We’ll assess feasibility and confirm arrangements with our partners.
Do I need a certain level of fitness to join a group tour?
When selecting a tour, it’s important to consider your own fitness and comfort level. Participants are responsible for ensuring they’re fit to take part in the chosen itinerary. If you have questions or would like more information, please contact us before booking.
Can I request seating for major event tours?
Gullivers partners with major events and experiences worldwide, each managed by independent providers. Tickets are typically secured in blocks or categories, with specific seating details confirmed closer to the event once released by the organiser.
Are culinary experiences suitable for all dietary requirements?
We do our best to accommodate dietary needs, and many experiences can be adapted. Please share your requirements with your consultant so we can confirm what’s possible with our partners.
Will I be participating in hands on cooking activities?
Some culinary tours include hands on cooking classes, while others focus on demonstrations, tastings, or chef led experiences. Your itinerary will clearly outline what’s included.
What if I have food allergies?
Please advise us as early as possible so we can discuss options with chefs, hosts, and venues. In some cultural settings, experiences may not be able to be safely modified, but we’ll guide you toward the best available alternatives.
Do I need any cooking experience?
Not at all. Our culinary tours are designed for everyone, from curious beginners to passionate food lovers.
Events FAQ's
To assist you with the initial stages of planning your event, we have compiled a range of frequently asked questions. If you do not find what you are looking for here, please reach out to one of our dedicated consultants.
How do I make an event package booking?
Some of our event packages can be booked and paid for instantly online. For others, simply submit an enquiry and one of our consultants will contact you to learn more about your travel plans and guide you through the booking process.
Can I customise my package?
Packages are generally fixed and must be completed from start to finish. However, pre and post event package nights may be requested, and in some cases airline travel can be arranged separately. Please contact events@gullivers.com.au with your request and we’ll advise on what may be possible.
Do you offer payment plans?
Please refer to the event specific Terms and Conditions for that event package.
Is my deposit or payment refundable?
Refunds are subject to the event specific Terms and Conditions.
What is your cancellation policy?
Cancellation policies vary by pckage or event. Please refer to the relevant Terms and Conditions.
What happens if the event package is postponed or cancelled?
Please refer to the event specific Terms and Conditions for details on postponements or cancellations.
Do you provide travel insurance?
Gullivers can assist with information about NIB Travel Insurance. The Australian Government strongly recommends having travel insurance for all domestic and international travel. We suggest arranging cover as soon as you’ve booked and made any payments toward your trip. For more details, please visit our Travel Insurance page.
What documentation is required for international travel?
Travel requirements vary depending on your destination. For the most up to date and accurate information, we recommend visiting the Australian Government’s Smartraveller website. This is the best place to check destination advice and ensure you have the correct documents before travelling.
When will I receive my documentation?
Event package documentation is usually distributed via email. In most cases, you’ll receive your documents at least two weeks prior to departure. Where special event tickets are included, these may be delivered electronically closer to departure, depending on the event provider’s policies.
Can you assist with special needs and accessibility?
We prioritise accessibility and inclusion wherever possible. If you have specific requirements such as mobility support, dietary needs, or other assistance, please contact us at least 60 days prior to departure. We’ll assess feasibility and confirm arrangements with our partners.
Do I need a certain level of fitness to join a group tour?
When selecting a tour, it’s important to consider your own fitness and comfort level. Participants are responsible for ensuring they’re fit to take part in the chosen itinerary. If you have questions or would like more information, please contact us before booking.
Can I request seating for major events?
Gullivers partners with major events and experiences worldwide, each managed by independent providers. Tickets are typically secured in blocks or categories, with specific seating details confirmed closer to the event once released by the organiser.
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